FAQs :: Frequently asked questions

Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, or if you would like to get in touch you can reach us via sophia@sophiaandco.com.au 

HOW MUCH WILL SHIPPING COST?

We offer a flat rate of $9.95 and Free Worldwide Shipping for all orders over $99. For more information please view our Shipping information (click here).

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

If the items you order are in stock and your order is received before midday, your order will be dispatched that same day. During busy periods or within 3 days of a new collection launch there may be delays on your order being shipped out.

CAN I SHIP TO A PO BOX?

Within Australia, we can ship to a PO Box. Outside of Australia, we cannot ship to PO Boxes.

CAN I CHANGE MY ORDER?

As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed.

WHAT IS AFTERPAY?

Afterpay is an interest free payment plan option that we offer on all of our Australian orders. For more information please click here.

WHAT IS ZIPPAY?

Zippay is an interest free payment plan option that we offer on all of our Australian orders. For more information please click here.

WILL THERE BE DELAYS?

During sale events or within 5 days of a new collection launch there may be delays on shipping, and we appreciate your patience during these times.

HOW CAN I TRACK MY ITEM?

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.
All orders shipped within Australia are sent with Australia Post and take 2-5 business days to arrive, unless you have selected our Express Courier service.
All orders outside of Australia are shipped via your chosen shipping method. You can find more information on Shipping here.

COUNTERFEIT ITEMS?

As some of our customers know, counterfeit copies of Sophia + Co pieces occurs occasionally and we continue to work with our legal team to take action against any copies that we come across. We recommend always purchasing your Sophia + Co pieces from our website and if you choose to purchase one of our items second hand, we recommend asking for proof of purchase. 

WILL I NEED TO PAY FOR CUSTOMS & DUTIES?

All international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Sophia + Co is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

DO YOU OFFER RETURNS OR EXCHANGES?

Yes, we offer 30 Day Returns on all items. You can find our full Return Policy here. For a refund or exchange, your return must be in original condition with their tags attached. Read more about our refund and exchanges policy here.

WHAT DO I DO IF I RECEIVED A FAULTY/INCORRECT ITEM?

Please email us ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the fault. Read more here

HOW CAN I USE A GIFT VOUCHER/PROMO CODE?

After you have added all the items to your card, please continue through to the checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

We want you to have a fabulous experience whilst shopping with us online, so please let us know if you're having any difficulties at sophia@sophiaandco.com.au and we will get back to you as soon as possible. (Or contact us through the CONTACT US tab at the bottom of our webstore).