Returns & Exchanges Policy

We know you'll love your purchase, BUT if we happen to have made a mistake, or you've made a mistake with ordering, we're here to fix that! 

Returns

If you would like to return your item for a different size, you must return it within 14 days and we will happily exchange your item for a different size (if you are deemed eligible according to the return requirements laid out below).

Return Requirements:
  • Item must be returned within 14 days of you the customer receiving your order.
  • The item/s must be unworn, unwashed, unstained, unperfumed and still in original state.
  • Item must have all tags, including any Sophia + Co swing tags.
  • Due to hygiene reasons these items are not able to be returned: swimwear, underwear, hats and headwear.
  • You will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at an additional cost to you the customer.
Sophia + Co. are not responsible for the cost of return shipping if you have simply made a mistake when ordering. We will however pay for return shipping if we sent you the wrong item or if the item you received is faulty.

Faulty items

In the unlikely event that a product is deemed faulty, please get in touch with us asap via email sophia@sophiaandco.com.au so we can send a replacement. A photo is required initially, and in some instances, you'll be asked to return the product for our inspection.

The Sophia & Co. team are very thorough, and inspect all our items before we ship to our customers, and we are proud of the quality of all of our items, but if you come across a manufacturing fault, please contact us at sophia@sophiaandco.com.au within 7 days of receiving your item/s.

A warranty of 1 year applies to all Sophia + Co. branded items. We are happy to refund or exchange providing the product is returned in original packaging with tags attached. Please notify Sophia + Co. within 7 days of purchase should your items be damaged or faulty. We do not refund if you simply change your mind.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
sophia@sophiaandco.com.au

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wholesale@rainbowsandclover.com.au and send your item to our customer service department at: Rainbows and Clover | | 7 Paperbark Place | Bangalow | NSW | 2479 | Australia

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should email our customer service department at sophia@sophiaandco.com.au and we will provide you with an address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.