Steps to make your purchasing experience easy:
- Place your order
- Your order is packed with love
- Free shipping for all orders over $150
- Receive your tracking number
- Your order is delivered
- You're excited and can't wait to wear it out!
Now for the nitty gritty ...
All orders placed on our website are sent from our Australian-based warehouse in Sydney. We offer Free Shipping for all orders over $99.95.
If you have any questions or if we can help with anything at all, please contact us at firstname.lastname@example.org or complete the form by clicking the CONTACT US tab at the bottom of the page.
Shipping within australia?
- Free Shipping for all orders over $99.95
- Flat Rate $9.95 for orders under $100
- Express Courier Service $12.95
All orders are sent via Australia Post's Regular Service and take 2-10 business days to arrive after dispatch - dependent on where are you! In addition, an Express Courier service is available for orders within Australia for $12.95. These orders will be sent with Couriers Please or Australian Post's Express Service, and take 1-5 business days to arrive after dispatch - again, dependent on where you live.
All orders placed before 12pm AEST time are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking details.
If you are located outside of Australia, we offer two services:
International courier (DHL's Global Mail)
- Flat Rate $20
- Free for orders over $99.95
- Delivery between 7-21 business days (shipping may take longer to some countries)
- Fully trackable
- Signature required
Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.
- Flat Rate $30
- Delivery between 3-7 business days (shipping may take longer to some countries)
- Fully trackable
- Signature required
All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.
All orders placed before 12pm AEST time are processed the next business day. Once dispatched you will receive shipping confirmation and tracking details.
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Sophia + Co. is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
For further information, we recommend contacting your local customs office.
Changes to your order
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.
Processing, dispatch and delivery times
All orders placed before 12pm AEST time are dispatched the next business day, this includes orders sent with our Express Courier service.
Please note: during busy periods or within 5 days of a new collection launch or sale, there may be some delays
Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at email@example.com
Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.
Customs/Import duties & taxes
All customers are responsible for customs/imports duties & taxes. Sophia + Co. is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
We recommend contacting your local custom office for further information.
Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:
- Iran, Islamic Republic Of
- Korea, Democratic People's Republic Of (North Korea)
- Saudi Arabia
Please note, we are also unable to ship to hotels or PO Boxes, so please use a private address only.